Question 1

What should I do if my candle arrives damaged?

Accepted Answer

Our shipping boxes are designed to be sturdy, but if your candle arrives damaged, please email us at support@houseofgoodmercantile.com with a photo and your order number. We'll take care of the issue promptly.

Question 2

Do you sell testers? How do I know if I like a scent?

Accepted Answer

Unfortunately, we don't have "tried and true" testers. However! We created the Liten Duo for this exact reason. They are smaller sized candles and sold as a set of two for you to explore different scents (or keep one and gift the other) before purchasing the larger Først candle.

Question 3

What are your candle scents like? Are they suitable for both men and women?

Accepted Answer

Our candle scents are designed to be unisex, appealing to both men and women. We carefully design fragrances that create a balanced and inviting atmosphere for everyone.

Question 4

I want to ship my candle as a gift, do you offer gift wrapping?"

Accepted Answer

Our candle packages are so beautiful. Both the Liten Duo and Først come in a uniquely-crafted tube with HoG branding that needs nothing more than a note!  We can provide a personalized hand-written card, just fill out the "note" section upon check-out.

Question 5

Is the Først both a candle and a taper holder?

Accepted Answer

Yes, the Først is designed to be both a candle and a taper holder. After the initial candle is burned through, you can remove any remaining wax, flip it over, and use it as a candelabra with the provided taper candle.

Question 6

Why do the candles have color discrepancies in the wax?

Accepted Answer

Our candles are made with all-natural soy/coconut wax and no artificial coloring. This means the wax can vary in color from white to cream depending on factors like temperature and light exposure. We embrace this natural variation as a sign of our commitment to using pure, natural ingredients.

Question 7

What should I do if my candle smokes a lot and has a mushroom tip on the wick?

Accepted Answer

To reduce smoking and prevent a mushroom tip on the wick, trim the wick to 1/4” before burning. Keep the candle out of drafts and avoid burning it for more than 3 hours at a time.

SHIPPING & RETURNS

SHIPPING & RETURNS

SHIPPING & RETURNS

SHIPPING & RETURNS

Frequently asked questions

What should I do if my candle arrives damaged?

Do you sell testers? How do I know if I like a scent?

What are your candle scents like? Are they suitable for both men and women?

I want to ship my candle as a gift, do you offer gift wrapping?"

Is the Først both a candle and a taper holder?

Why do the candles have color discrepancies in the wax?

What should I do if my candle smokes a lot and has a mushroom tip on the wick?